Refund policy

Returns, cancellations & refunds

Contact Pegasus Gym Store at info@pegasusgym.co.uk or 01296 256745 with your order number. We handle your enquiry even where a supplier dispatched your order. Our contact address is Pegasus Gym, 2 Britannia Walk, Aylesbury, Buckinghamshire, HP20 1QR.

Changing your mind about an online order

For eligible goods bought online, you can cancel before delivery or tell us you wish to cancel within 14 days after you receive or collect them. You then have a further 14 days to send them back. You do not need to give a reason. For one order delivered in separate parts, the cancellation period normally runs from receipt of the last item. Online orders collected at the gym retain their applicable online cancellation rights.

Please contact us for the correct return address and instructions, especially for supplier-dispatched items. You can exercise your cancellation rights without waiting for our approval. Do not send items to a supplier address without checking the instructions, as different items may need different return destinations.

Condition and return costs

You may inspect goods as you would in a shop. Please return all included parts and, where reasonably possible, the original packaging. We may deduct a lawful amount for loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. There is no general restocking fee for exercising statutory cancellation rights.

For a change-of-mind return of items supplied by Pegasus, you pay the direct return postage unless we agree otherwise; alternatively contact us to arrange a return to the gym. We cover reasonable return costs for faulty, damaged, incorrect or misdescribed goods.

Bravose supplier-dispatched products

Bravose items have an additional 30-day return-request window from receipt under the current supplier arrangement. Contact Pegasus within that period; we arrange the supplier return instructions and label. There is currently no return-label charge or restocking fee for an eligible Bravose return. For voluntary returns outside the statutory cancellation period, items must be unused, in original condition and with their packaging. Statutory rights take priority over any supplier conditions. Other suppliers may have different additional arrangements, which will be stated where applicable.

Pegasus BJJ Gis, rashguards and personalised items

The 4–6 week lead time for Pegasus BJJ Gis and Pegasus rashguards does not by itself remove your cancellation rights. Standard products ordered in a standard size or colour are not automatically personalised goods. A change-of-mind cancellation exception may apply to goods genuinely made to your individual specifications or clearly personalised for you, where this is explained before purchase. Your rights if goods are faulty, misdescribed or not supplied as agreed are unaffected.

Sealed supplements and hygiene products

Change-of-mind returns may be excluded for goods sealed for health protection or hygiene reasons where they are unsuitable for return after the seal is broken, and for goods liable to deteriorate or expire rapidly. This is not a blanket exclusion for all supplements, clothing or combat equipment. Please leave relevant seals intact if you may wish to return an item. Faulty-goods rights still apply.

Refunds and exchanges

For a valid statutory cancellation, we refund the amount due within 14 days after receiving the goods back or receiving evidence you have sent them back, whichever is earlier. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. If you cancel the whole order, we also refund the standard outbound delivery cost; the extra cost of an upgraded delivery service need not be refunded. Any lawful deduction will be explained.

Our responsibility to refund you is not conditional on a supplier first refunding us. Exchanges depend on replacement availability; your right to a refund is not replaced by an exchange-only rule.

Faulty, damaged or incorrect goods

Contact us as soon as reasonably possible so we can help. A short reporting request does not limit your legal rights. Depending on the circumstances, you may be entitled to rejection and refund, repair or replacement under the Consumer Rights Act 2015, including the usual 30-day short-term right to reject faulty goods. Nothing in this policy excludes or limits your statutory rights.

Optional cancellation form

You may email a clear cancellation statement or use this form: “To Pegasus Gym Store, info@pegasusgym.co.uk, Pegasus Gym, 2 Britannia Walk, Aylesbury, HP20 1QR: I give notice that I cancel my contract for the following goods: [goods/order number]. Ordered on: [date]. Received on: [date]. Customer name: [name]. Customer address: [address]. Date: [date].” Add a signature only if sending on paper. Use of this form is optional.